At Digi Hearing Solutions, products are supplied with care and, wherever applicable, are sourced against customer orders to ensure that products supplied are current or recently manufactured.
1. Returns for Defective Products
Returns are accepted only in cases where the product is confirmed to be defective.
Customers must contact Digi Hearing Solutions promptly after receiving the product and provide details of the reported defect. The company may request photographs, videos, serial numbers, packaging details, or other information necessary to assess the issue.
A return will be accepted only after the reported defect has been reviewed and the return has been authorized by Digi Hearing Solutions.
2. Original Packaging and Product Condition
Any approved defective-product return must be sent back with:
All original packaging and packing materials
Accessories supplied with the product
Manuals, documentation and other items supplied with the product
The product in its original condition, except for the defect being reported
Products that are broken, physically damaged, altered, tampered with, misused, or otherwise damaged after delivery are not eligible for return.
3. Products That Come Into Physical Contact With the Body
For hygiene, health and safety reasons, products or components that have been used and come into direct physical contact with the body are non-returnable.
This includes products or components where return after use would create hygiene or health-related concerns.
This restriction applies even where a customer subsequently changes their preference or no longer wishes to use the product.
4. Return Shipping Charges
For an approved defective-product return, the customer is responsible for the return courier/shipping charges, unless otherwise specifically agreed in writing by Digi Hearing Solutions.
Digi Hearing Solutions is not responsible for loss or damage occurring during a customer-arranged return shipment. Customers should use appropriate protective packaging and a trackable courier service.
The return cost and shipping cost will be borne by the customer in case the defective items are to be replaced.
5. Inspection and Replacement
All returned products are subject to inspection.
A product will not automatically qualify for replacement merely because a defect has been reported. Digi Hearing Solutions will assess the product and determine whether the reported issue qualifies under this Return & Refund Policy and any applicable manufacturer warranty or service terms.
Where a defect is confirmed, the product may, subject to the applicable manufacturer warranty and service terms, be repaired, replaced, or otherwise resolved.
The decision regarding the appropriate resolution for an eligible defective product will be made by Digi Hearing Solutions in accordance with the applicable manufacturer terms and the circumstances of the case.
6. Non-Returnable Products
Returns are not accepted for:
Products that are not defective
Products that have been broken or physically damaged after delivery
Products that have been tampered with, altered or misused
Products that have been used contrary to the manufacturer’s instructions
Products or components that have come into direct physical contact with the body, where applicable
Products returned without the required original packaging and accessories
Products returned without prior authorization from Digi Hearing Solutions
7. Refunds
Because returns are limited to eligible defective products, a refund is not automatically available for every approved return.
Where a refund is determined to be applicable, it will be processed after the returned product has been received and inspected, subject to the applicable manufacturer terms and the circumstances of the case.
Any refund will be made using the applicable payment method and in accordance with applicable law.
8. Manufacturer Warranty
Where a product is covered by a manufacturer’s warranty, warranty claims may be subject to the manufacturer’s terms, conditions, inspection procedures and warranty period.
Digi Hearing Solutions may coordinate with the manufacturer or authorized service provider where required.
9. How to Request a Return
To request a return for a potentially defective product, customers should contact Digi Hearing Solutions with:
Order number
Product name/model
Date of purchase
Description of the reported defect
Photographs or videos where relevant
Serial number, where applicable
No product should be shipped back without receiving return authorization from Digi Hearing Solutions.
10. Policy Changes
Digi Hearing Solutions reserves the right to update this Return & Refund Policy from time to time. The policy applicable to an order will be the policy in effect at the time of purchase, subject to applicable law.
For assistance with a return or warranty-related issue, please contact Digi Hearing Solutions through the contact details provided on our website.